Frequently Asked Questions

Allow 7 to 12 days in total between placing your order and receiving it, including preparation and weekends. The exact time depends on the destination and the carrier.

On each product page, an estimated delivery date is shown just above the "Add to cart" button.

Yes, standard tracked shipping is free to continental Europe (France, Belgium, Switzerland, Luxembourg, Monaco, Germany, Austria, the Netherlands, Spain, Italy, Portugal…), as well as to the UK and Ireland.

For Canada and other countries, shipping is free on orders over €150. Full details are in our shipping policy.

As soon as your order is shipped, you will receive an email with your tracking number. You can also follow your parcel at any time on our Track my order page, or from your Louise Vintage account.

Yes, that can happen: to get your items to you faster, an order with several items may be sent in several parcels. The other items follow shortly after, each with its own tracking.

Write to us at louise@louise-vintage.com with your order number (and a photo if the parcel is damaged). We will send the item again at no cost to you, or refund you if it is no longer available.

Yes, we ship to the UK, Ireland and Canada, as well as across Europe and many other countries. Shipping options and conditions are shown at checkout and in our shipping policy.

Every product page has its own size guide, just below the size selector: measurements can vary from one style to another. Compare them with those of a similar garment laid flat.

If you are between two sizes, choose the larger one. You can also check our general size guide, or write to us before ordering: we are happy to advise.

Yes. You have 14 days after receiving your order to request an exchange, by email to louise@louise-vintage.com with your order number.

Exchanges depend on stock: if the size you want is no longer available, we will offer you a refund.

You have 14 days from receipt. Send us an email with your order number, the items concerned and the reason (exchange or refund). We will reply within one working day with the return address and instructions.

The item must be in its original condition: unworn, unwashed, with its tags and in its packaging. Full conditions are in our returns policy.

Return shipping costs are at your expense, unless the item is faulty or we made a mistake (wrong item, size or colour): in that case, we cover them.

Your refund is made to the payment method used for the order, no later than 14 days after we receive the returned item. You will receive an email as soon as it is processed; funds usually appear within 3 to 5 days, depending on your bank.

Credit and debit cards (Visa, Mastercard…), PayPal, Apple Pay and Shop Pay. Card payments are fully secure: they are processed by Shopify Payments and your card details never pass through our website.

More details on our Payment Methods page.

By email at louise@louise-vintage.com or via the contact form. We reply within one working day at the latest. Please include your order number if your question is about a purchase.